Shipping FAQ

Do you ship overseas? How much does shipping cost?

Yes, we ship from Tokyo to all over the world via Japan Post & EMS. Shipping costs will be added at checkout.

*We are currently unable to ship to some areas due to covid19.

How long will it take to get my order?

**Due to covid19, some regions are experiencing shipping delays. The tracking numbers will reflect where your package is.
** Normally, orders will take 2-3 business days to process (M-F, with the exception of national holidays).
Overseas deliveries can take anywhere from 7-14 days - but it may take longer in some countries due to Covid19. Delivery details will be provided in your confirmation email.

Taxes & Customs

Shipping to EU , UK, USA & some parts of Asia may have additional taxes or customs charges. We are not responsible for taxes & make sure you check with your local customs office.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. You can choose from ePacket, Surface Mail, Small Packet ( Registered SAL), SAL & EMS Express. The fastest option is EMS Express, and it costs the most. The other options are cheaper but will arrive slower.

The shop contacted me with an unknown delivery address.

The delivery address you entered is incorrect. Please email us with the correct address.
Please note that you may be charged for reshipment to an unknown address, so be careful when you enter your address.